Returns & Refunds

We want you to be happy with your order. If something is not right, here is how returns and refunds work.

Right of Withdrawal

In accordance with Dutch and EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To meet the withdrawal deadline, it is enough for you to send your notice of withdrawal or return the item before the 14 day period has ended.

How to Return an Item

Pack the item securely, including its original packaging where possible.

Ship the item back to the return address we provide when you contact us.

Once we receive and inspect the returned item, we will process your refund.

Condition of Returned Items

Items must be returned unused, undamaged, and in their original packaging where possible, in the same condition in which you received them. Items that show signs of use beyond simply checking them, as you would in a physical store, may be refused or may result in a reduced refund.

Return Shipping Costs

Unless an item arrived damaged, faulty or incorrect, the cost of returning an item is the customer's responsibility.

If you selected and paid for Express Shipping at checkout, this shipping fee is non refundable, since it reflects a service that has already been provided.

Refunds

Once we have received and approved your return, your refund will be processed within 14 days, using the same payment method you used for the original purchase. Depending on your payment provider, it may take a few additional business days for the amount to appear in your account.

Damaged or Faulty Items

If you receive a damaged, faulty or incorrect item, please contact us at info@brumexar.com within 5 business days of delivery. Include a short description of the issue along with photos, and our team will get back to you with next steps or a suitable resolution, at no extra cost to you.

Non Returnable Items

Items that have been personalized or made to your specification, and items that are not suitable for return for health or hygiene reasons and were unsealed after delivery, are not eligible for return unless they are faulty.

Questions

If you have any questions about a return or refund, please contact us at:

Email: info@brumexar.com

Phone: +31 6 21637552